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30 minute response time
Aggressive response window for incoming service requests across all locations
4 hour on-site arrival
Field technician on site within four hours of initial request
6 hour time to fix
Issue resolved on site within six hours, or depot repair plan is activated
98% YTD SLA Attainment
Year-to-date compliance proving these aggressive windows are operationally achievable
The Promise
Sagent's dedicated experts bring a wealth of knowledge and expertise, ensuring their clients receive unparalleled service and support. Together, they are simplifying the IT asset lifecycle management through reliable service, nationwide support, and a commitment to customer satisfaction.
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The Service Pillars
Simplify Your IT Ecosystem Today
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