WE HELP YOU KEEP YOUR CUSTOMERS HAPPY
SO YOU CAN FOCUS ON GROWING YOUR BUSINESS
Sagent has helped manufacturers lower their total cost of product ownership by delivering communications infrastructure support services that compliment new product development and device deployment.
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We offer network equipment support that include a suite of new product introduction, retrofit and rework, and end of life solutions that our manufacturer partners offer their customers to drive new and creative contracts. Specific services may include things like expedited repair services, competitive displacement programs, and multi-vendor support contracts.
NO HIDDEN RISKS
Protect your brand, and the customer relationships you worked so hard to build, with a partner that brings the multivendor expertise and repair capabilities required exceed your own level of customer care.
NO HIDDEN DATA
Get full transparency into the work Sagent is doing on your behalf, with our Insights business intelligence platform, that gives you visibility and detailed data on support activity, work in progress metrics, and usage trends.
NO HIDDEN AGENDA
Partner with someone who sits on the same side of the table as you and will never go around you or disrupt your customer facing strategy. Everything changes when there is nothing to hide.
U.S. BASED
RMA PROCESSING
Improved Customer Satisfaction
As a manufacturer, your main focus is usually on your technology roadmap. At some point, handling your own factory repairs started to feel like more trouble than it was worth. Rising costs, longer turnaround times, and unhappy customers - we understand the challenges you face. The success of your RMA service level agreement performance can greatly impact your future sales opportunities. Poor performance could even open the door to third-party repair competition.
When you partner with Sagent, we will assist you in providing US-based, manufacturer-quality equipment repair that aligns with the contractual agreements you have with your customers. Annually, we repair over 65,000 SKUs from more than 100 manufacturers, achieving a 97% yield and 98% on-time delivery rate. With our expertise and dedication, you can trust us to deliver exceptional repair services tailored to your needs.
PREDICT &
AVOID REPAIRS
Turn Interesting Data into Actionable Data
Our reporting isn't just interesting, it's actionable. At Sagent, we've created dynamic reporting tools for our repair services that empower our clients to take proactive steps to prevent failure events. With each repair, we analyze and report on the root cause of the failure, providing insights on how to avoid similar issues in the future. Our customized software is tailored for network operators, allowing us to track failure data at both macro and micro levels. By monitoring failure trends based on geography, site location, technician responsibility, OEM platform, and specific part numbers, we provide actionable data to help prevent future incidents.
RETROFIT &
ENGINEERING CHANGE NOTICE
Minimize Disruption to Your Manufacturing and Product Rollout Process
Occasionally components need to be swapped, and circuit boards need to be modified, after the initial product rollout. Don’t let these retrofit projects hurt your ability to meet customer demand and promised delivery dates by slowing down your manufacturing process.
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We deliver component retrofit and engineering change order services that allow manufacturers to maintain new product production. We employ more than 100 experienced technicians in our state-of-the art repair and technology center and can deliver manufacturing quality component replacement services that include a final system test to verify your products are ready for redeployment to your customers.
TREND REPAIR DATA
TO IMPROVE RELIABILITY
Our reporting isn't just interesting, it's actionable. At Sagent, we've created dynamic reporting tools for our repair services that empower our clients to take proactive steps to prevent failure events. With each repair, we analyze and report on the root cause of the failure, providing insights on how to avoid similar issues in the future.
Our customized software is tailored for network operators, allowing us to track failure data at both macro and micro levels. By monitoring failure trends based on geography, site location, technician responsibility, OEM platform, and specific part numbers, we provide actionable data to help prevent future incidents.
COMPETITIVE DISPLACEMENT
THE EASIEST PATH TO
BEATING THE COMPETITION
The Easiest Path to Beating the Competition
It's always a hassle to convince customers to switch to your products, especially when they're already using something else. But what if there was a way to make it easier for them? At Sagent, we offer competitive displacement programs for our manufacturer partners, providing a guaranteed buyback offer for the products they want to replace. This not only allows customers to upgrade to a better product, but also helps address any financial issues that may be holding them back.