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Maintenance
THIRD PARTY MAINTENANCE
Wouldn't it be nice if you could focus on your business instead of the stability of your network? If uptime was the norm and not the constant exception. If you had a solution to alleviate unplanned outages and reduce the need for mad scrambles on your weekend trying to get your network back online.
Our multivendor approach helps you maintain all your network devices so you can focus on growing your revenues. We provide advance business analytics and network support services with faster first-time fixes that simplify your maintenance process with single partner accountability. With our third-party maintenance solutions, we ensure your servers, switches, access points, point of sales devices, printers, monitors, and other networking hardware are all in working order.
WHAT ARE THE BENEFITS?
Sagent realizes that these are unique times and you are being faced with unique challenges. As such you need unique advantages to maintain and grow your business.​
Reduced Operation Costs
Our maintenance programs offer a savings of up to 60% over OEM programs.
Simplified Management
Place multiple products and technologies under our multivendor maintenance solutions.
Improved Uptime
Technology will be driving touchless customer interactions. We have 3x the industry average for first time fix rate.
WHAT CAN YOU EXPECT?
Repurpose Network Assets
Our network maintenance programs work just like the contract you have with the OEM, but with more options to match your network strategy and at a lower overall cost structure.
• 24x7 Remote Technical Support – Be connected to a US based, Level 3, support engineer with an average of 15-years of experience to remotely troubleshoot network failures.
• 24x7 Resolution and Status Reporting – Get anytime access to a resolution dashboard that will document all open tickets, their status in the process and the expected time of resolution.
• 4 Hour Spares Deployment – Utilizing a 127,000 sq./ft centralized distribution center and more than 300 regional stocking locations, parts will arrive at your location in as little as 4 hours to get your network back up and running.
• 4 Hour Technician On-Site – A Sagent certified technician will be dispatched with the necessary tools and spare parts to fully address the failure at your facility.
RESULTS THAT PROVE OUR SERVICE VALUE
One of the largest wireless network operators in North America was working to provide its clients with mobile services at the lowest possible price structure.
With over 350 field service depot locations at our disposal and access to thousands of technicians, we reduced network downtime by an estimated 23%, achieved 98% onsite and delivered 100% resolution metrics - keeping the wireless provider one step ahead of the competition and focused on growing its customer base.